Troubleshooting

If you encounter issues while using Solgateway, this section provides solutions to common problems and guidance on resolving them. If you need further assistance, our support team is here to help.

Common Issues

1. Invalid API Key

• Issue: Receiving errors indicating an invalid API key.

• Solution:

  • Ensure that you are using the correct API key from your Solgateway dashboard.

  • Verify that the API key is included in the Authorization header of your requests in the format Bearer YOUR_API_KEY.

  • Regenerate your API key if you suspect it has been compromised and update your application accordingly.

2. Transaction Failures

• Issue: Transactions are failing or showing incorrect status.

• Solution:

  • Check the request parameters for accuracy, including amount, currency, and callback URL.

  • Verify that your Solana wallet has sufficient funds for the transaction.

  • Ensure that the callback URL is correctly configured and accessible.

  • Use the Solgateway dashboard to review transaction details and logs for further insights.

3. Webhook Issues

• Issue: Webhook events are not being received or processed.

• Solution:

  • Confirm that your webhook URL is correctly configured and accessible from the internet.

  • Check your server logs to see if the webhook POST requests are reaching your endpoint.

  • Verify that your endpoint is correctly handling and responding to webhook events.

  • Ensure that your server can handle incoming requests and is not blocked by firewalls or other security measures.

4. API Rate Limit Exceeded

• Issue: Receiving rate limit errors.

• Solution:

  • Review the rate limits specified in the API documentation and ensure that your application adheres to them.

  • Implement rate limiting and retry mechanisms in your application to manage request bursts and avoid hitting the limit.

  • Contact support if you need higher rate limits for your application.

5. Incorrect Response Formats

• Issue: Receiving unexpected or malformed responses.

• Solution:

  • Ensure that your request is correctly formatted according to the API documentation.

  • Verify that your application is correctly parsing the JSON response.

  • Check for recent changes or updates in the API documentation that might affect response formats.

Error Codes and Solutions

• 400 Bad Request: The request was invalid or cannot be processed.

  • Solution: Verify the request parameters and ensure they are correctly formatted.

• 401 Unauthorized: The API key is invalid or missing.

  • Solution: Check your API key and ensure it is included in the request headers.

• 403 Forbidden: Access to the requested resource is denied.

  • Solution: Ensure you have the necessary permissions for the requested resource or operation.

• 404 Not Found: The requested resource could not be found.

  • Solution: Verify that the endpoint URL and resource ID are correct.

• 500 Internal Server Error: An error occurred on the server side.

  • Solution: Retry the request later. If the issue persists, contact support for assistance.

Contact Support

If you are unable to resolve the issue with the solutions provided above, please reach out to our support team for further assistance:

• Support Page: Visit Support Page

• Email: [e-mail]

• Skype: -

Provide detailed information about the issue, including any error messages, request details, and steps to reproduce the problem, to help us assist you more effectively.

Conclusion

Troubleshooting issues with Solgateway involves checking configurations, understanding error codes, and ensuring correct implementation. By following the solutions provided and reaching out to our support team when necessary, you can resolve problems efficiently and maintain smooth operations with Solgateway.